Sharpsys Software Solutions

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Implementation of 2012 R2 for a leading Insurance Company in Dubai, UAE

Client: Union Insurance Company

Location: UAE.

Solution Environment

  • Microsoft Dynamics AX 2012 R2


Client is an independent, prime insurance specialist Licensed in UAE, providing retail & commercial insurance which includes, Life, health, property, automotive and marine from risk appraisal to claim settlement

Client is using old legacy system and old technology. They want to move to a more stable and scalable technology.



Integration of MS Dynamics AX 2012 R2


Sharpsys was given the opportunity to implement MS Dynamics AX 2012 R2 and integrate AX to their legacy system via Web Services

The integration involves data transfers back and forth between Ax 2012 & insurance application and the data load is huge amount of transaction line items being transported to Ax 2012 through web services.

Extreme challenge was compatible and conversion between two integrated systems with respect to main and financial dimensions.

The other salient implementation / development activities were:


  • The client was able to recover his payment in a better and without delay
  • Aging payments were reflected in the dashboard for speedy action
  • Better financial reporting
  • Consolidation of financial information
  • Track of each claim transaction
  • Seamless integration with core insurance application
  • “Hyper-support“ desk for instant address of end user queries

This resulted in a satisfied customer and Sharpsys has continued to engage with the Client to extend the functionality of the Information Management solutions to include data, analytics and reporting for additional client businesses