Enhancement and support in Finance, AR and AP modules of Microsoft Dynamics 2009 for Media giant customer via sub-contracting

Business Result
  • Reduced costs and improved client satisfaction through development, Support,Maintenance and Enhancements of Business

  • Huge amount of human efforts are saved and human errors are eliminated

  • Order details are instantly reflected in the AX system

  • Revenue is clearly tracked

  • Customized validation logics are put barrier for order creation with vital info missing.

Need
  • To integrate customer related data from Sales Home Grown web site to Microsoft Dynamics AX 2009.

  • To create Sales orders in Microsoft Dynamics AX 2009 for the data receiving from the external web site.

  • To establish web services in order to validate, create huge sales order creations with specific status update for indicating orders source is web.

Solution

  • Dynamics AX Application Integration Framework is used to integrate Dynamics AX and the sales web site. Customer web service and Sales order web service are created and exposed to the sales website. As a result, whenever a customer or sales order is created from the sales website, it is automatically created in AX.

  • Bank transactions are obtained as csv files from the Bank and stored in a shared drive. Dynamics AX batch process automatically triggers a batch job to retrieves the transaction files, read the files and automatically create and post the journal. Another batch job is run to identify the posted journal and invoices orders and settles the journal to the order.

Significant Challenges

  • Handling authentication and authorization between systems

  • Staging validation and process of Dynamics AX

  • HRMS implementation involved the entire process from ‘Hire to Retire’.

  • Root cause of issues during integration of the systems.